Refund policy

At SouthLane, operated by Purnima Enterprises, we want you to be satisfied with your purchase. This Return & Refund Policy explains when products can be returned, replaced or refunded.

1. Eligibility for Returns

You may request a return or replacement if:

  • The product is damaged during delivery.
  • You received the wrong product.
  • The product has a manufacturing defect.
  • The product received is materially different from the product description.

Return requests should be submitted within 5 days of delivery.

Products must generally be unused, in their original condition and packaging, with all accessories, labels and other items supplied with the order.

2. Products Not Eligible for Return

Returns may not be accepted for:

  • Products that have been used, washed, damaged or altered by the customer.
  • Products damaged due to improper handling or use.
  • Products returned without their original packaging where the packaging is necessary to process the return.
  • Products returned after the applicable return period.
  • Products that are otherwise identified as non-returnable on the product page.

3. Damaged or Incorrect Products

Please inspect your order when it is delivered.

If you receive a damaged, defective or incorrect product, contact us as soon as possible and preferably within 48 hours of delivery.

Please provide:

  • Order number
  • Photographs of the product
  • Photographs of the packaging, if applicable
  • A brief description of the issue

This information helps us assess the issue and arrange an appropriate resolution.

4. Return Approval

All return requests are subject to review and approval by SouthLane.

If the return is approved, we will provide instructions for returning the product.

Please do not send a product back without receiving return instructions from us.

5. Return Shipping

If the product is confirmed to have been damaged, defective or incorrectly supplied by SouthLane, we will arrange or reimburse reasonable return shipping costs as applicable.

For returns arising for other reasons, return shipping costs may be the responsibility of the customer.

6. Refunds

Once the returned product has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will generally be processed using the original payment method, subject to the applicable payment provider's processing time.

The time taken for the refund to appear in your account may depend on your bank or payment provider.

7. Replacement

Where appropriate and subject to product availability, SouthLane may offer a replacement instead of a refund for damaged, defective or incorrectly supplied products.

If the same product is unavailable, we may offer an alternative resolution, including a refund.

8. Order Cancellation

You may contact us to request cancellation before your order has been dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

9. Delivery Area

SouthLane currently delivers only within Bangalore, Karnataka.

Orders outside our current delivery area may not be accepted or may be cancelled and refunded where applicable.

10. Refund Exceptions

A refund may not be provided where:

  • The product has been damaged after delivery due to customer misuse or improper handling.
  • The product shows signs of use inconsistent with inspection.
  • The return request is submitted outside the applicable return period.
  • The customer provides inaccurate or insufficient information required to process the claim.

These provisions are subject to applicable consumer protection laws and do not limit any rights that cannot legally be excluded.

11. Contact Us

For return, replacement or refund requests, please contact SouthLane through the contact details provided on our website.

SouthLane
Operated by Purnima Enterprises
Bangalore, Karnataka, India
Website: www.southlanestore.com
Email: support@southlanestore.com

Last updated: 30 September 2026