Terms of service

Welcome to SouthLane, an online store operated by Purnima Enterprises. By accessing or using our website, www.southlanestore.com, placing an order, or purchasing our products, you agree to the following Terms of Service.

1. About SouthLane

SouthLane is an online retail store offering household and kitchen products, including kitchen essentials, cookware, crockery, stainless steel utensils, storage products, glassware and related home-use products.

SouthLane is operated by:

Purnima Enterprises
Brand: SouthLane
Website: www.southlanestore.com
Delivery area: Bangalore, Karnataka, India

2. Eligibility

By using this website or placing an order, you confirm that you are legally capable of entering into a binding agreement under applicable Indian law.

If you are purchasing on behalf of another person or business, you confirm that you have the authority to do so.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, dimensions and other information displayed on our website are accurate.

However:

  • Product colours may appear slightly different depending on your device or screen.
  • Minor variations in finish, texture, dimensions or appearance may occur, particularly with manufactured products.
  • Product images are intended for representation and may include styling or presentation elements that are not included with the product.
  • We reserve the right to correct errors or update product information without prior notice.

4. Prices

All product prices displayed on the website are in Indian Rupees (₹) unless otherwise stated.

We reserve the right to change product prices at any time. Any price change will not affect an order that has already been confirmed, except where required to correct an obvious pricing or technical error.

Applicable taxes, delivery charges or other charges, if any, will be displayed during checkout or communicated before order confirmation.

5. Orders

When you place an order, you are making a request to purchase the selected products.

An order is considered accepted only after SouthLane confirms the order.

We reserve the right to cancel or decline an order in circumstances including:

  • Product being unavailable
  • Incorrect product or pricing information
  • Delivery limitations
  • Suspected fraudulent or unauthorized transactions
  • Errors in the order or website
  • Circumstances beyond our reasonable control

If an order is cancelled after payment has been received, any eligible refund will be processed using the applicable payment method or another appropriate method.

6. Delivery

SouthLane currently provides delivery only within Bangalore, Karnataka.

Orders placed for locations outside our current delivery area may be cancelled.

Delivery timelines provided at checkout or during order confirmation are estimates and may vary because of traffic, weather, holidays, logistics issues or other circumstances beyond our reasonable control.

The customer is responsible for providing an accurate delivery address and contact information.

If delivery cannot be completed because of an incorrect address, unavailable recipient or inability to contact the customer, additional delivery arrangements or charges may apply.

7. Payments

We may offer different payment methods through our payment service providers.

You agree to provide accurate and valid payment information when placing an order.

We do not knowingly store complete payment-card information on our servers. Payment information may be processed securely by third-party payment providers according to their respective terms and privacy policies.

8. Returns, Refunds and Exchanges

Returns, refunds and exchanges are governed by our Refund & Return Policy.

Customers should review the Refund & Return Policy before placing an order.

Where a product arrives damaged, defective or incorrect, customers should contact SouthLane as soon as reasonably possible after delivery and provide relevant photographs or other information requested by us.

Products eligible for return must meet the conditions specified in our Refund & Return Policy.

9. Cancellation

Customers may request cancellation of an order before it has been dispatched.

Once an order has been dispatched, cancellation may not be possible.

If cancellation is accepted after payment, any applicable refund will be processed according to our Refund & Return Policy.

10. Use of the Website

You agree not to:

  • Use the website for unlawful purposes.
  • Attempt to gain unauthorized access to our website or systems.
  • Interfere with the operation or security of the website.
  • Copy, reproduce or commercially exploit our website content without permission.
  • Submit false, misleading or fraudulent information.
  • Use automated systems to improperly access or collect information from the website.

11. Intellectual Property

All content on the SouthLane website, including logos, brand names, photographs, product images, graphics, text, designs and other materials, is owned by or licensed to SouthLane/Purnima Enterprises unless otherwise stated.

You may not reproduce, modify, distribute or commercially use this content without prior written permission.

12. Third-Party Services

Our website may use third-party services such as payment gateways, delivery partners, analytics providers and other Shopify-related services.

Your use of those services may also be subject to the respective third party's terms and policies.

13. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be uninterrupted, error-free or available.

We may temporarily suspend or modify the website for maintenance, updates, security or other operational reasons.

14. Limitation of Liability

To the extent permitted by applicable law, SouthLane and Purnima Enterprises will not be responsible for indirect, incidental or consequential losses arising from the use of the website or purchase of products.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

15. Changes to These Terms

We may update these Terms of Service from time to time.

The updated version will be posted on this page with a revised "Last updated" date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms.

16. Governing Law

These Terms of Service are governed by the laws of India.

Any disputes arising from the use of the website or purchase of products will be subject to the applicable courts and laws having jurisdiction in Bangalore, Karnataka, subject to applicable law.

17. Contact Us

If you have questions about these Terms of Service, orders or other matters relating to SouthLane, please contact us through the contact details provided on our website.

SouthLane
Operated by Purnima Enterprises
Bangalore, Karnataka, India
Website: www.southlanestore.com

Last updated: 30 September 2026